Privacy Policy

Introduction

Our customer trust us with his information and we ensure that we are committed to keeping that trust, which will help you to understand our privacy practices. This policy explains you the information we collect, how it is used and shared and your choices regarding this information. We recommend that you read this information along with our privacy Overview.


The Information we collect

Velocek collects information that you provide to Velocek when you contact Velocek account for availing our services. Also information created when you use our services or products, such as location, usage and device information. The following information you provide, this may include: User profile: We get information when you create Velocek account or update. This include your name, email address, phone number, login name and password, address, payment or banking information, government identification numbers such as Social Security number, driving licence or passport if requied by law, date of birth, photo and signature.


Background Information:

When you sign up to Velocek services, we may collect background check information.


User content:

When you contact Velocek, we also collect information that you submit ratings or compliments for other users.


Information we collect when you use our Services/Products

It contains:
1) Location information: We collect your precise or approximate location information through GPS(global positioning system), ip address and WIFI, whenever you use Velocek services depending upon your app settings or device permission.
2) Transaction information: WE collect all details regarding transaction which include the type of services you requested or provided , date and time the service was provided, amount charged, distance travelled and payment method. Also if you will use promotional codes as well, we may associate your name with that person.
3) Device information: Which ever device you will use to access Velocek services, we may collect your device information that contains your hardware models, device ip address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, device motion information, and mobile network information.
4) Information from other sources: Which ever device you will use to access Velocek services, we may collect your device information that contains your hardware models, device ip address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, device motion information, and mobile network information.
4.1. It contains user requesting services for you or on your behalf.
4.2. It may include users providing your information in connection with referral programmes.
4.3. It may include User feedback, such as ratings or compliments.
4.4. It may contain Users or others providing information in connection with claims or disputes.
4.5. Publicly available sources and marketing service providers.

Velocek may relate this information collected from these sources with other information in its possession.


How we use your Information

Velocek gathers and uses information to provide reliable, accurate and convenient services. We also use the information we collect from our customers to ensure following things which will include: applies to:
1) To enhance the safety and security.
2) For customer support.
3) For research and development.
4) To enable communications between Velocek and its customers.
5) To provide promotions or contests.
6) In connection with legal proceedings.


Cookies or similar technologies:

A cookie is a small text file or piece of data that is downloaded to and stored on your computer or device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes the cookie. As part of Velocek’s Offerings, Velocek may use different types of cookies or similar technologies (“Cookies”) from time to time. Certain Cookies are necessary to facilitate your use of Velocek Offerings or to protect both you and Velocek. Other Cookies are more performance-related such as for analytics or contextual purposes to help us understand how users engage with Velocek Offerings so we can provide new and enhanced Velocek Offerings (such as which pages or features are most popular). Some Cookies are more function-related and help personalize your experience and make Velocek Offerings easier to use, or to help Velocek display personalized content to you. Other Cookies or similar technologies may be used for targeted advertising purposes (e.g. certain Velocek Offerings may be supported by advertising revenue and display advertisements and promotions which may be targeted against non-personally identifiable attributes or aggregate data collected by Velocek, and Velocek or our service providers may place such advertising on Velocek Offerings).


Third party information:

If necessary to fulfill Velocek’s identified purposes, Velocek may combine the information you submit to Velocek with information obtained from other sources or Third Party Offerings. For example, Velocek may receive personal information about you from third parties involved in providing you with the products, services, software and websites you are utilizing, such as from your airtime service provider to facilitate the wireless services you are utilizing or in some cases from a Third Party Offering vendor regarding applications used on your device. Velocek treats all such personal information in accordance with this Privacy Policy and the terms and conditions between Velocek and such third parties, if any.


Safety and Security:

We collect your data to help maintain the safety, security and integrity of our services and users. Also using information from devices to upgrade and build new solutions. This will help alot in future and there will be maintained a peace between all and also there is a platform you can review us also, what you like or what you want to suggest us. We are open and you suggestion is valuable to us in all ways. "We have only one concern that we are solution to your problems".

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